Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Kindly note that we deal with external delivery company. There is a return fees of 1K.D. If the whole order is returned ,there will not be any deduction but delivery fees is not refundable in any case.
To be eligible for a return, your item must be unused in whatever way and in the same
condition that you received it. It must also be in the original packaging.
Several types of goods cannot be returned.
* Perishable goods such as food, flowers.
* Newspapers or magazines cannot be returned.
* We also do not accept products that are intimate or sanitary goods. (including but not
limited to: panty, pantyhose, bellefit corsets,,etc)
* Items classified as hazardous materials or use flammable liquids or gases (contact the
manufacturer directly for service, warranty, return, and refund information)
* Newborn baby bottle (up to 3 months)
* Nipples and pacifiers
* Breastpump, and breastpump accessories
* Breast feeding accessories
* Nipple Shield
* Breast Massager
* Kids Face Shields
* Toilet training merchandise
* Some health products and personal care items (including but not limited to wipes,
cream, lotion, shampoo, shower gel, perfume, deodorants, oils ect..) are not returnable
* Hair Accessories
* Delivery and installation.
* Any product missing the serial number or UPC
* Downloadable software products Online subscriptions after they have been accessed
* Gift cards
* Pay As You Go (or prepaid)
* Some jewelry orders
* Grocery products
* Products with opened / damaged packaging.
* If the customer was aware of any default in the product at the time of the purchase and
has accepted it in present condition and this was proven in the purchase invoice.
* Free product(s) given to customer along with the purchased product(s) shall not be
exchanged or returned.
* For your safety and health, health care product(s) maybe replaced or returned provided
that the same have not been opened and are as purchased in sealed cover.
These items are non- returnable due to hygiene/ health and personal care/ wellness/
consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will
provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund
Returns and exchanges are subject to delivery fees if processed after completion of delivery.
For BOGO or multi-buy promotions where you are eligible for a free item (e.g. buy one get one free),
all products that are part of the order need to be returned in full including any complimentary gifts
or products that came along with it. Otherwise, the return will not be accepted
The consumer cannot return or exchange of the Products in the following events :
1) If the consumer was aware of the defect of malfunction, existing already in the Products at
the time of the purchase, and accepted it as is, or it was the last piece displayed in the store
and this fact was stated in the invoice.
2) If the specifications, packaging of the Products or the commodities would prevent
exchanging or returning it whether damaging the Products or the impossibility of returning it to
the condition of purchase, in a way that would prevent reselling it when the Products was
damaged or couldn’t be returned to its original condition.
3) In the event that the consumer misused, damaged or wrongfully installed the Products
4) If the condition of Products or equipment cannot be resold or displayed again, or there are
missing accessories, components with or without carton, with torn package, provided that it
should be in same condition when it was purchased by the consumer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.